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1 | Can the mechanical services company provide references?

When you are searching for commercial pump services, heat pump repair services, or any other operational service in NY and NJ, the first thing to do is check Google and other third party services that provide reviews. You can also ask your prospective mechanical services company to give you a list of referrals and references to contact. Ask them who they have worked with already and which type of projects they are involved in.

Here’s a list of questions you can use as your starting point when you call the references:

• Why did you choose this company?
• How long have you been working with them?
• Which specific services do they provide?
• Are they friendly and helpful?
• What are their strengths and weaknesses?

2 | How much experience does the company have?

Experience isn’t always a be-all, end-all, but it’s a large factor. The longer the advanced mechanical service company has been in business, the more they have seen. The more experienced a company is, the more likely it is that they will be able to handle you as a customer with professionalism. Experience equals finding effective solutions more easily: technicians in an established company will be able to offer you effective and workable advice on part usage and repairs. They’re also more likely to have the connections when it comes to finding parts that aren’t easily available.

3 | Does the company provide timely communication?

When choosing complete mechanical services, you want to know how they communicate with their clients. A reputable mechanical services company should have a reliable communication system. Not only should it be easy to get in touch with them, they should also be flexible enough to accommodate your communication preferences. Do you prefer to speak to someone or do you want them to text you? A mechanical services contractor who is in for the long haul, should let you know what’s happening with your equipment. They should keep you informed about equipment performance, the status of service calls, and any upcoming maintenance requirements.

4 | Is the first impression positive?

First impressions count. You can expect a company that provides advanced mechanical services in NY and NJ to present a professional front. Are the service vehicles, technicians, and technician uniforms clean? A mechanical services company that values appearance will value your equipment and facilities.

5 | Can the mechanical services provider help you save money?

Is the firm able to think out of the box and come up with creative solutions to help you save money? The firm you choose will know more than you do about cooling tower repairs, pump repairs, exhaust fan repairs, and access control systems. You should feel that you can rely on them to help you make decisions about your system that yield the best outcomes. Can they help you do a cost analysis on new solutions so that you can decide on what needs to be done first and what can wait.

6 | Can the mechanical services company provide an evaluation?

A prospective mechanical contractor should be able to evaluate your building to determine the efficiency and performance of the systems you have in place. An efficient system is about more than an air duct system and the number and position of windows. A good evaluator should be able to see the details and at the same time, see your system as a whole. This combination of skills is especially important when troubleshooting any technical problems that may have occurred. The company should be able to give you advice, clear explanations, and efficient solutions to your concerns. Do you get the feeling that the service company is paying attention to the details?

7 | Does the company offer a wide range of specialized services?

Check if the advanced mechanical services company offers a wide range of services. Are they able to service multiple machines and systems? Ideally, the company should employ a team of technicians and subject matter experts who are specialized in their fields. You want a company that can offer you commercial pump services, cooling tower services, heat pump services, and exhaust fan repairs.

Check to see that the company works on an in-house basis. An in-house base means that every stage, from design to installation to maintenance is carried out by the company technicians. This way, instead of dealing with a range of contractors, you’ll have one point of reference.

8 | How fast does the company respond?

Any contract with a complete mechanical services company in NY and NJ should guarantee response times that meet (and preferably exceed) the industry average. A top-notch service company should be able to reply to your inquiry on the same day or the next morning (for late day calls). You should then receive a detailed proposal within 24 hours.

gency call response times should, of course, be faster. That’s because a failure with your commercial pump system or HAVC system can cause ripple effects that affect hundreds of people. Emergency call response times should hover between two to four hours.

9 | Is your service contract comprehensive?

When you’re looking to keep costs down, a low-cost maintenance service contract may look like the ideal solution. However, in the long run, low-cost contracts may end up costing you a lot of money. That’s because low-cost contracts often rely on visual inspections only. That means potential problems simply aren’t spotted in time to stop extensive damage.

How can you make sure that your service contract is reliable? You’re off to a good start if you formed a positive impression of the company after researching the above questions. Next, review the service contract to see that it matches the standards that you’re looking for. A reliable mechanical services company will thoroughly inspect heat exchangers for cracks ordamage to prevent carbon dioxide leaks into the system. They will also make sure that condensation lines are regularly cleared.

Check that the mechanical services company uses cutting-edge technology to keep your systems running at optimal performance. By using sophisticated monitoring tools, a qualified technician can inspect areas that are physically hard to reach. The company should inspect relevant equipment with cameras and run combustion tests so that they can make an accurate assessment about how the machinery is performing. The company should offer before and after photos of filters, coils, and belts so that you have proof of the work that was done. These photos can be included in the service tickets to document the completion of the work outlined in the contract.